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Our Commitment to Quality At Sneaker Essentials, we stand behind the quality of every product we sell. Your satisfaction is our priority, which is why all our sneakers come with a comprehensive two-year limited warranty for your peace of mind.
What’s Covered This warranty guarantees that your sneakers are free from manufacturing defects and workmanship issues when used under normal conditions. This warranty is provided in addition to, and does not affect, your statutory rights under applicable consumer laws (e.g., the 2-year legal guarantee).
What’s Not Covered The warranty does not apply to:
- Normal wear and tear from everyday use
- Damage caused by accidents, improper care, or negligence
- Issues resulting from failure to follow care instructions
- Damage from modifications or unauthorized repairs
- Problems caused by exposure to extreme conditions
- Damage from sharp objects, excessive force, or improper storage
- Color fading due to sunlight exposure or cleaning agents
Warranty Limitations This warranty becomes void if:
- The product has been repaired or modified by unauthorized personnel
- Non-original parts have been used
- Damage results from improper use or maintenance
How We Handle Warranty Claims If a defect occurs, Sneaker Essentials will, at our discretion:
- Repair the product using original components, or
- Replace it with a new or equivalent item Our response will consider factors such as:
- The product’s original condition and value
- The nature and extent of the defect
- The impact on your user experience
Claim Process To initiate a warranty claim:
- Contact our customer service team with your order details
- Provide photos/videos clearly showing the defect
- We’ll guide you through the assessment process We aim to resolve all valid warranty claims promptly and fairly.
Need Assistance? Our support team is here to help with any warranty questions or concerns. Contact us through our Contact Us page – we’re committed to ensuring your complete satisfaction.